Please note that Wholesale Shamanic Herbs cannot be held responsible for any goods lost during transit or when going through customs.
Due to the exclusive nature of our products we cannot always be 100% sure of the customs laws of your country, nor whether your customs will find delivery acceptable. You as the customer are responsible to check your local and national laws before placing your order with wholesaleshamanicherbs.com. We will always ship your orders in discrete packaging and disclose your shipment on the address label only as “dried herbal samples” with each of the products inside correctly identified by scientific name.
We will not under any circumstances falsely label the products we send, so please do not even ask us to do this.
Wholesale Shamanic Herbs will not knowingly dispatch goods which are unacceptable to customs in your country, but again we can not know the laws of every country in the world and suggest you check with your customs office before placing your order.
All orders are shipped Express Mail Service or Air Freight. We guarantee orders will arrive or they will be replaced.
In order for this guarantee to be honored we must be able to track your package with your local EMS office.
SPECIAL NOTE TO RUSSIAN, UKRAINE, CHECH REPULIC and LITHUANIAN CUSTOMERS!! Shipping to your country is very problematic. We make shipments there every week, but they often encounter problems during customs clearance. We belive it is better for you to have your orders shipped to a friend in mainland Europe, then ask that friend to reship the orders to you. So please provide us with a name and address in EUROPE to ship to. We can ship directly to you, but extra charges will apply and we DO NOT gauruntee safe passage through your customs offices. When shipping to these countries we suggest sending no more than 2kg per box. An extra box charge of $25 per box applies. We also suggest that a phytosanitary certificate be ordered with each and every shipment and for each and every box to be sent. We can not provide pythosanitary certificates on ALL of our products, only some of them!! After placing your order online please email your representitive and ask him/her to modify your order according to add the extra charges needed to ship in a safer manner to these countries before sending your payment. Once agian we are not responsible for shipments sent to RUSSIAN, UKRAINE, CHECH REPULIC and LITHUANIAN CUSTOMERS!!
If we can not track your package online with your postal service then all guarantees are null and void and shipping will be at your own risk. We continually try to improve our tracking capabilities and guarantee to better serve you as our customer. We therefore ask that if you do not see your country listed below in our tracking table below that you email us a link to your postal tracking system for your country. We will then ad this link to our table and begin honoring guarantees to your country.
List of countries and tracking links USA
www.usps.com/shipping/trackandconfirm.htm?from=home&page=0035trackandconfirm
UK
http://www.parcelforce.com/portal/pw/home
Canada
https://obc.canadapost.ca/emo/basicPin.do?language=en
Switzerland
http://www.swisspost.com/en/index/uk_privatkunden
Others.
If you check this link and you are not able to track your order we cannot guarantee its arrival.
http://ice.auspost.com.au/OtherTrackLinks.asp
We make serious efforts to track the delivery of every order, however are always grateful for your e-mailed confirmation of safe receipt. We appreciate any and all feedback you can give us on your shipment, and our products, your input helps us to provide better service to you over the years to come. |
